Terms and Conditions

Effectiveness date: October 2024

General

The present website is owned and operated by LENED INTERNET SERVICES LLC which is a private company with TAX ID number 32-0556912 and its registered office at 2401 Fountain View Dr, suite 464, Houston, TX 77057 and contact email: info@handyvisas.com. (hereinafter, “We”, “The/our Company”).

This website is owned and operated by a private agency that is not affiliated, enforced, operated or owned by the Government and/or Immigration Authority.

The present Terms and Conditions establish the conditions of hiring our professional services (detailed in the “Our Services” section):

  • They must be accepted by the User before confirming the payment of the costs of the selected Services. Said acceptance will be an express and clear statement by the User that he/she/they have read, understood and agreed to be bound by these Terms and Conditions.
  • The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, “you”, “your”, “the Customer”).
  • If the User does not agree with these Terms and Conditions, he/she must immediately cease the use of this website and not pay for any of the Services offered herein.

The Company reserves the right to update these Terms and Conditions at any time and without prior notice to the User and/or Customer, in accordance with new changes and/or functionalities offered through this website, business needs or interests and/or new legislative and/or jurisprudential requirements:

  • The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website (The effectiveness date of each version of Terms and Conditions will always be indicated for the knowledge of Users/Clients). The updated version superseded prior versions of these Terms and Conditions. Therefore, we encourage you to periodically review these Terms and Conditions.
  • If you hire any of the Services offered through this website, following an update to these Terms and Conditions, such hiring constitutes a clear and express statement of your agreement with the new (updated) Terms and Conditions.
  • The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

In line with the above mentioned, please be informed that communications via email and/or contact form from the Company to you or from you to the Company do not constitute any kind of agreement between you and the Company and, in no event, do such communications supersede those set forth in these Terms and Conditions. These Terms and Conditions constitute the service provision contract with you and, therefore, prevail at all times over any other communication, document or action.

The Company may transfer its rights and obligations - in whole or in part - under these Terms and Conditions to an affiliated company and/or third party company by way of merger and/or sale of the present website and Services and/or assets linked.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Team using our Contact form:

Contact Form

Our Services

We offer the following services (hereinafter, “the/our Services”):

  1. Professional assistance services regarding obtaining different types of Electronic Travel Documents for foreign nationals to visit the destination country, including but not limited to:
    • Electronic Travel Cards/Authorizations: a document approved and expedited by the Immigration Authorities of the country to which the holder is traveling, issued for a limited period of validity.
    • Entry Documents: Travel entry documents are required by certain countries to manage and record the entry of travelers. This type of document includes (by way of example but not limited to): Arrival cards, Entry and departure cards, Customs declarations, Health declarations

Our assistance services, among others, consist in:

  • provide information regarding the Electronic Travel Document of relevance to the User/Customer.
  • provide support to the User/Customer in completing the Electronic Travel Document application form and submit it. Please note that the resolution time of an application is entirely at the hands of the Immigration Authorities of the destination country and, therefore, beyond our reasonable control. keep the User/Customer updated regarding the application process, as well as to inform the result of the application (approval or rejection by the Immigration Authorities). In this sense, we will contact you if the Immigration Authorities have required more personal information and/or additional documentation to assess your application.
  • provide the Electronic Travel Document via email.

Remarks:

  1. Approval or denial of an Electronic Travel Document application is an exclusive competence of the Immigration Authorities of the destination country, in accordance with their security and/or immigration laws and regulations.
  2. The information to manage your Entry Documents will be obtained from your application form. However, it is also possible that additional information and/or documentation may be requested by email to correctly complete the formality you have selected.
  3. We strongly recommend you to check the personal data and information in your Electronic Travel Document before traveling to the destination country. It is the responsibility of the Document’s holder to verify if all the information in the Document is correct and complete. If you find out that you have made a mistake when completing your application form, please contact our Customer Service Team immediately. We will endeavor to correct any deficiency in the documentation, provided that you timely notify us of the issue. If you fail to check your travel document and/or to contact us, and go to the airport and/or travel with the wrong travel documents, you are responsible for any consequences that may arise from deficiencies in your travel documents.
  4. The specific requirements for the Entry Documents can vary depending on the country you plan to enter.
    5. Some Entry Documents also serve as a health declaration. For instance, the Singapore Arrival Card is used to record health information alongside travel details.
  5. Some countries require both an e-visa and a customs declaration for entry, such as Indonesia. This means travelers must have the proper e-visa and complete the necessary entry documents.
  1. Ancillary services may be provided on the present website, including but not limited to:
    • Priority service/Urgent processing fee: by paying an additional fee, your order is prioritized over others.
    • Priority Government service: independently from our Priority service, and when offered by the corresponding Immigration Authorities, by paying a governmental fee, your order is prioritized over others by the Immigration Authorities.
    • Embassy registration: providing the Embassy with your contact details and those of your trip is an optional procedure but it is helpful for different purposes like helping the Embassy (i) to contact you in case of a family emergency, (ii) to send you information regarding safety conditions in your destination country, etc. This service is only for adults.
    • Fee Protection: it is a complementary service that ensures that, if your trip is canceled once your Electronic Travel Authorization application has been submitted before the Immigration Authorities, you can notify the Company and opt for a full refund for the total amount paid for the services hired except for the price of the Fee Protection. The Company reserves the right to offer this service only to certain countries according to its business interests. For further information, please check the “Refund Policy”.

Global Remarks:

  • The Company is not a law firm, therefore, our Services do not replace legal advice. If the User/Customer has particular circumstances that may require legal assistance, We recommend that you contact an attorney or a law firm specializing in the matter.
  • We reserve the right to make changes to the Services provided (including but not limited to: operation of Services, scope, costs), not to provide a certain service and/or to interrupt Services, at our sole discretion. The Company shall not be obliged to provide reasons for these decisions, nor shall it provide any compensation to the User/Customer for them.

Hiring our Services

To hire our Services: You must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or In case that the Electronic Travel Document application is for a minor, you must guarantee that you are his/her parent or legal guardian.

Remarks:

  • Access to this website by minors (meaning, Users/Customers under the required legal age according to their birth or residence country’s applicable laws and regulations) is the sole responsibility of their parents and/or legal guardians who must exercise an adequate control over (i) the activity and/or use of the Internet by their dependent minors, (ii) access to websites whose content is not suitable or recommended for minors and/or (iii) the sending of their personal data without the prior authorisation of their parents or legal guardians.
  • Parents and/or legal guardians who believe their dependent minors have hired our Services without their express consent, can contact our Customer Service Departament to find a suitable solution for their case.

Steps to hire our Services:

STEP 1: Select the assistance services of your interest and provide truthful, correct, complete and updated personal data and private information. This is essential as the Electronic Travel Document must match with the current information and situation of the document’s holder.

Remarks:

  • Please be informed that if you want to request (apply) more than one Electronic Travel Documents, you will need to place separate orders.
  • The ancillary services could be selected at some point before proceeding to the payment page.
  • Please be informed that you only are required to provide those personal data and information strictly necessary to obtain the Electronic Travel Document, in accordance with the requirements of the Immigration Authorities of the destination country.
  • In this regard, if you provide us with more information than the ones expressly required, you consent to the processing of them for the purpose/s for which you're sending it, following our Privacy Policy.
  • In the event that you provide us with third parties personal data and/or information to submit an Electronic Travel Document application on his/her behalf, whether it is an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject’s consent to communicate us his/her personal data to us, except if the data subject is a minor and you are his/her parent and/or legal guardian. For further information regarding how we do process personal data check our Privacy Policy.

STEP 2: Accept the “Declaration of the applicant” statement. In this step, you will be allowed to review the personal data and private information provided before going to the payment and you must expressly accept the present Terms and Conditions. For further information, please see the “Technical means for correcting errors” section.

STEP 3: Select your preferred payment method among those indicated on this website and/or payment page and enter your payment information. Please see the “Costs” section, for further information on this regard.

Remarks:

  • In this present step you will have the option to select and contract our Fee Protection service by clicking on the corresponding checkbox.
  • By confirming the payment of the costs of: (i) you corroborate your willingness to hire our private assistance Services; (ii) you acknowledge you have been informed and agree with the costs of the Services of your interest.
  • The provision of our Services will begin once the payment of its costs has been authorized and confirmed. You will receive an email confirming the Services you have hired. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company.
  • Please note that if you have hired our Fee Protection service, you will receive an additional email confirming the payment of such Service.

Global Remarks:

  • In addition to the payment confirmation email (contracting) of our Services, you will receive other emails in which we will keep you informed of the status of the contracted Services. Such emails will be considered as delivered on the date such communication is sent, unless your mail server sends us an error message about the delivery of our communication (email).
  • The processing of your personal data and/or private information is necessary to provide you with our Services. Therefore, the legal basis for the processing of your personal information is the execution of the provision service contract with you (formalized when you accept the present Terms and Conditions and you receive the payment confirmation email). For further information about how we process your personal data, please consult our Privacy Policy.

Costs

Our Company is completely upfront regarding the costs of the Services offered through this website:

  • The costs of the Services can be displayed both in the specific sections of this website and/or other steps of the purchasing process. In any case, the costs of our Services will be shown to you in advance of entering your payment information, so that you can properly assess whether or not to hire our Services.
  • A single charge will be made for the total costs. Said charge will include our private fee for the assistance services and/or ancillary services and, where applicable, the fees charged by the Immigration Authorities for Electronic Travel Documents.
  • Our private service fees may change from time to time due to business strategy, objectives, or needs. The new service fees will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However,
  • the new private service fee is not retroactive and it will not affect Customers who have already hired our Services before the change.
  • Likewise, please note that the Immigration Authorities can also modify its fees at any time, being a circumstance beyond our reasonable control, including the Priority Government fees when applicable. As per the Priority Government fees, We kindly invite you to consult the corresponding Immigration Authorities official website.
  • Please note that we are not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer regarding the payment of our Services and will not provide you with any compensation or refund for such circumstances.

Payments

You may use different methods of payments to hire our Services. The payment methods We accept are indicated on our website and/or the payment page of the Services.

Remarks:

  • Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.
  • By confirming the payment of the costs, you acknowledge and confirm that the debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.
  • If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of the costs and, therefore, our Services will not be rendered. For any financial problems you might be experiencing, please contact your bank.
  • The credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the assistance Services and we will not assume any type of responsibility for lack of provision and/or delays in the provision of our Services.

Merchant of Record

The Merchants of Records than can collect the total costs of our Services and, where appropriate, issue refunds are the following:

Universal Innovations SL, a company with TAX ID number B6637935, registered in the Mercantile Registry of Barcelona, in T:44355 F:51 H:B453669 R:7, and registered office at C. dels Vilabella 5-7 08500 Vic ES.

All Merchants of Record have put in place the maximum amount of measures to ensure the reliability and security of communications and interactions between the Users and/or Customers and this Website in a completely secure manner. In this regard, please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to, nor store, the Customer’s complete payment card data.

All Merchants of Record will also issue the invoice for the charges made for the costs of the chosen Service when required by the Customers to the Customer Service Team. The Customer expressly authorizes all Merchant of Record to send the invoice in an electronic format, although he/she can also indicate their desire to receive a paper invoice to our Customer Service Team, in which case we will send it in this format to the postal address that they have indicated to us.

Questions about the collection of costs and/or refund can be made through our Customer Service Team:

Technical means for correcting errors

Prior to making payment for the costs of our Services, you will have an opportunity to review all the personal data and other private information you have provided in regards to your Electronic Travel Documents and make changes if necessary. If you have made an error, it is important that you correct it before proceeding to the payment page of the costs since documents are submitted with the exact information provided by the applicant.

Please bear in mind that the information and documentation provided by you must be true, accurate, complete and updated and no information, document or statement provided must not be untrue, false, incorrect, incomplete or misleading. Otherwise, this could affect the result (approval or rejection) of the Electronic Travel Document for which you apply.

Withdrawal Right and Cancellation

In accordance with the exceptions established by the currently applicable laws and regulations, Electronic Travel Documents are clearly personalized, as they contain your personal data and information as an applicant, therefore, the Customer cannot exercise the right of withdrawal.

Notwithstanding the foregoing, you may cancel the provision of our Services, provided that you have not received your Electronic Travel Document on your contact email. The cancellation request must be made to our Customer Service Team, through our Contact form:

Contact Form

Please be aware that the Company reserves the right to cancel the Services if you commit any of the acts described below:

  • willingly provide fraudulent, erroneous, incomplete and/or inaccurate information and/or documentation;
  • fails to comply with any of our instructions regarding the Electronic Travel Document application and/or the ancillary services;
  • and/or not respond to our information and/or failing to provide information and/or documentation required to submit the Electronic Travel Document and/or, where appropriate, information and/or documentation required by the Immigration Authority issuing the document;
  • if the applicant does not meet the eligibility requirements established by the Immigration Authorities for an Electronic Travel Document.
  • breaches any part of these Terms and Conditions.

If the Company cancels the Services for the reasons above mentioned, the charges made for the provision of our professional services will not be reimbursed to the applicant.

Exemption from Responsibility

In accordance with the “Our Services” and “Hiring our Services” sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control - including but no limited to -:

  • the result of the Immigration Authorities decision (approval or denial) regarding an Electronic Travel Document as it is an exclusive competence of the Immigration Authorities.
  • tthe denial of an Electronic Travel Document application as a result of fraudulent, erroneous, incomplete and/or inaccurate information provided by the applicant; and, for the same reasons, the obtention of an erroneous Electronic Travel Document.
  • tif the Immigration Authorities first approves and/or issues an Electronic Travel Document application and later revokes it. Please note that in most cases, the Immigration Authorities do not provide the reasons behind its decision.
  • tdelays in obtaining the Electronic Travel Document since the response time is handled by the Immigration Authorities.
  • tif the Immigration Authorities, before traveling to or at the destination country, deny the entry into the country to a holder of an Electronic Travel Document for any reason; as they have the final decision-making power to refuse or admit the entry of visitors to the country, in accordance with their security protocols and/or laws and regulations.
  • tIf the Immigration Authorities of the destination country, before traveling to or at the destination, deny the entry into the country to a holder of an Electronic Travel Document for not being the holder information accurate and updated.
  • tAirline personnel deny boarding to a holder of an Electronic Travel Document due to the personal details on the document not matching the information of the Customer’s passport.
  • tyou make changes to your travel plans and/or force majeure circumstances (e.g: strikes, hurricanes, natural disasters, earthquakes, floods, pandemics, acts or threats of terrorism, war, etc) occur in your country of birth or residence that prevent you from traveling.

Likewise, the Company will not be held responsible if:

  • the Customer is not an adult nor has the legal capacity to contract in accordance with the laws and regulations of his/her country and hire the Services. The Company will not assume any responsibility for access to this website by Users under the required legal age according to their country’s applicable laws and regulations, is the sole responsibility of their parents and/or legal guardians to exercise an adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorisation of their parents or legal guardians.
  • the Company has received an adult’s personal data and/or private information to submit his/her Electronic Travel Document application by an individual without having requested the data subject’s consent to communicate us his/her personal data. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance.
  • the Company has received a minor’s personal data and/or private information to submit his/her Electronic Travel Document provided by an individual who is not his/her parent and/or legal guardian. However, as soon as the Company detects and/or becomes aware of this circumstance, it will proceed to take the appropriate measures to fix the situation.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish law and regulations.

All the provisions of these Terms and Conditions apply to the maximum extent permitted by law and regulations. The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both Parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds according to the applicable current legislation.

Customer Service

We have a 24/7 multilingual Customer Service Team to facilitate communication between you and our Company. You can contact it by different means:

  • info@handyvisas.com
  • our Contact Form.
  • phone: 0018884619619

Our Customer Service Team will be in charge of answering questions, suggestions, and/or complaints regarding the Services offered through this website and, where appropriate, managing the refund requests received. We always welcome Customers feedback and are pleased to hear opinions about our professional Services in order to continue improving them.

Please note that:

  • For security reasons, the Customer Service Team may ask you to provide personal data and/or information in order to verify your identity as our Customer and/or your order, before proceeding to address your request. With reference to the above, it is important to note that depending on the type of request made by you, it will usually be answered and/or resolved immediately via phone call, while others will be subjected to internal procedures. Therefore the response to your request will be sent, for security reasons, to your contact email.
  • If you contact our Customer Service Team via phone, your phone call will be recorded for security purposes and to improve the quality of the phone service, this being a standard practice in many companies. You will be informed in advance that your call will be recorded and you will also have access to the information on how the Company processes the personal data and/or information you will be required to provide during the call to verify your identity as our Customer. Please be informed that your call will only be recorded if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended to by an agent from the Customer Service Team. If you do not want to be recorded, then you must hang up and not continue with your call and contact our Customer Service by another means of contact. For further information regarding what we do with your personal data, please can consult our Privacy Policy.
  • We carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.